We ship to most countries and territories worldwide. Orders placed will be processed within 1-2 business days.

You may refer to the information below for estimated delivery time frames for Singapore and our international destinations!

Country/Region | Estimated delivery time frames

Singapore | 3-5 working days
Australia | 7-10 working days
Brunei | 5-7 working days
Canada | 7-10 working days
France | 9-12 working days
Germany | 9-12 working days
India | 7-10 working days
Indonesia | 5-7 working days
Malaysia | 5-7 working days
Philippines | 7-10 working days
Taiwan | 7-10 working days
Thailand | 5-7 working days
United Kingdom | 9-12 working days
United States | 9-12 working days
Vietnam | 7-10 working days
Rest of the World | 10-14 working days

Estimated Delivery time frames will be reflected during checkout as well.

We offer flat rate shipping and complimentary shipping with a minimum spend for Singapore and our international destinations.

The rates reflected below are in SGD.

Country/Region | Shipping Fee

Singapore | $5.00
Complimentary shipping with min. spend of $70

Australia | $67.00
Complimentary shipping with min. spend of $250

Brunei | $58.00
Complimentary shipping with min. spend of $250

Canada | $140.00
Complimentary shipping with min. spend of $300

France | $170.00
Complimentary shipping with min. spend of $300

Germany | $150.00
Complimentary shipping with min. spend of $300

India | $80.00
Complimentary shipping with min. spend of $250

Indonesia | $58.00
Complimentary shipping with min. spend of $250

Malaysia | $17.00
Complimentary shipping with min. spend of $250

Philippines | $58.00
Complimentary shipping with min. spend of $250

Taiwan | $58.00
Complimentary shipping with min. spend of $250

Thailand | $58.00
Complimentary shipping with min. spend of $250

United Kingdom | $126.00
Complimentary shipping with min. spend of $300

United States | $100.00
Complimentary shipping with min. spend of $250

Vietnam | $78.00
Complimentary shipping with min. spend of $250


Rest of the World | $170.00
Complimentary shipping with min. spend of $300

All deliveries are sent with a trackable service.

• We'll send you a link with your tracking information via email, once your package has left our warehouse.
• If your items have been shipped in separate packages, you'll receive separate dispatch emails with different tracking numbers. This way you can track each parcel individually.
• If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.

Delivery details will be provided in your confirmation email. You may contact us via email hello@urbancapsuleco.com for any delivery inquiries.

Changes or cancellations cannot be made once your order has been confirmed!

We always want to make sure your order is delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

For Singapore orders, purchases made are eligible for exchange or return with store credit, within 30 days of receipt. Items need to be new and in it's original packaging.
Delivery fees or custom duties/taxes, if any, won't be refunded.

Sale items are ineligible for return or exchange.

Please reach out to our Concierge team at hello@urbancapsuleco.com with your order number and reason for return or exchange to start the process.
Your return will be processed within 14 business days from when we receive it.

Unfortunately, international orders are not eligible for returns or exchanges.

Online purchases can be exchanged in any Urban Capsule retail stores within 14 days from the date of delivery.

Exchanges can be done between items of the same value or higher value. Top-up is required for item of higher value and payment can be made at point of exchange via Cash, PayNow and Bank transfer only.

• Please make sure that your item(s) are unaltered and in its original packaging
• Sale products cannot be returned, exchanged or refunded.
• Once an exchange for an online order has been made, it cannot be further returned for Store Credit.
  

Exchanges can only be made at our stores. If you are unable to visit our stores, please opt for a return instead. You will be refunded in the form of store credit, which can be used on your next purchase.

We reserve the right to reject item(s) that do not fulfill the conditions above.

We sincerely apologize that you received a defective item.

Please reach out to our concierge team (hello@urbancapsuleco.com) within 10 days from the date of delivery with the following info

• Your Order Reference no.

• The product code of the defected item 

• Photo of the defect

Our Concierge team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.

For defective items, you will be sent a return postage label to return your order.

Please make sure your items are unaltered and in its original packaging. We recommend returning the defective items only via our prepaid postage label, as any charges incurred for using other modes of delivery won't be reimbursed.